AM Consumer Credit Platform
Primary Italian consumer credit company, leading company on the consumer credit and personal financing market, operating on the Italian market with over 200 branches spread across the entire national territory.
In 2019, the customer announced the tender for the three-year outsourcing assignment of the Application Maintenance service for the management of the following application areas:
- Classic Credit
- Revolving cards
- New production (loading practices)
- Register of customers and affiliates
- Management of collections and payments
- Risk assessment
- Debt collection
- Communications with databases
- Management of commissions and rappel
- Credit securitization
- Employee loans
- Document management (production of printouts for customers and related archiving)
- Sales front end and reserved area
More than twenty years of expertise with the customer in almost all the application areas covered by the tender have allowed Finwave to present itself as a partner of excellence for the management of the service, guaranteeing its success and renewal in the subsequent 2022 tender relating to the Legacy environment ( IBM Mainframe).
Over the three-year period of the service, over 60,000 tickets were managed, over 300 micro evolutionary activities were implemented and numerous interventions necessary for system improvements were carried out in full compliance with the SLAs agreed with the customer.
Hai bisogno di maggiori informazioni?
Per innovare il tuo business basta un contatto.
Ti invitiamo a prendere visione dell'informativa marketing.